Ticket Refund

IMPORTANT: If you wish to obtain a ticket refund due to the coronavirus pandemic, please check first our flexible changes policy to use your ticket. Check the Coronavirus Commercial Policy.

In order to request a ticket refund, before filling in the following form, please bear in mind:

Refunds may only be requested during the term of validity of the ticket, i.e. 12 months from the date it was issued.
Refunds may only be processed if allowed by the purchased fare, subject, in all cases, to the corresponding penalties pursuant to the rules applicable to the relevant fare.
If the ticket was purchased online, bear in mind that, when filling in the form, you should select the same place of residence as the one selected when purchasing the ticket.
It is important that you accurately fill in the form with your data. Should we have any specific question, we will contact you via e-mail.

In the case of more than one ticket, separate with forward slash”/”

6 letters only

In the case of more than one ticket, separate with forward slash”/”

Full ticket

Observations/Additional information (maximum 150 characters)

I acknowledge and accept the possibility that there might be a cancellation penalty and that some of the taxes may be non-refundable. You may contact our whatsapp for more information.