Tickets Refund

IMPORTANT: If you wish to obtain a ticket refund due to the coronavirus pandemic, please check first our flexible changes policy to use your ticket. Check the Coronavirus Commercial Policy.

In order to request a ticket refund, before filling in the following form, please bear in mind:

• Refunds may only be requested during the term of validity of the ticket, i.e. 12 months from the date it was issued. 
• Refunds may only be processed if allowed by the purchased fare, subject, in all cases, to the corresponding penalties pursuant to the rules applicable to the relevant fare.
• If the ticket was purchased online, bear in mind that, when filling in the form, you should select the same place of residence as the one selected when purchasing the ticket.
• It is important that you accurately fill in the form with your data. Should we have any specific question, we will contact you via e-mail.

Name and Surname shown on the ticket

Ticket number to be refunded

Reservation code

6 letters only

Flight Date

Reason for refund Reason for refund Flight cancellation or re-schedule flight Personal reasons Others

Leg / flight to be refunded

Full ticket

Purchaser complete name

Place of residence

E-Mail

Telephone

Observations/Additional information (maximum 150 characters)

I am aware of and accept the potential penalties or withholdings that may be applied if I request a ticket refund. (Otherwise, please contact us through WhatsApp at 54 11 4940 4798)

Place the text shown in the image.

Recharge

Accept