Tickets Refund

IMPORTANT: If you wish to obtain a ticket refund due to the coronavirus pandemic, please check first our new flexible changes policy to use your ticket. Check the Coronavirus Commercial Policy.

In order to request a ticket refund, before filling in the following form, please bear in mind:

Refunds may only be requested during the term of validity of the ticket, i.e. 12 months from the date it was issued.
Refunds may only be processed if allowed by the purchased fare, subject, in all cases, to the corresponding penalties pursuant to the rules applicable to the relevant fare.
If the ticket was purchased online, bear in mind that, when filling in the form, you should select the same place of residence as the one selected when purchasing the ticket.
AR PLUS Award Tickets: refunds for these tickets may only be requested via WhatsApp.. In such case, please do not fill in the form.
It is important that you accurately fill in the form with your data. Should we have any specific question, we will contact you via e-mail.

Surname and Name of passenger/s to be refunded

In the case of more than one ticket, separate with forward slash”/”

Ticket number to be refunded

In the case of more than one ticket, separate with forward slash”/”

Reservation code

6 letters only

Fecha Vuelo

Please select one

Leg / flight to be refunded

Full ticket

Purchaser complete name

Place of residence

E-Mail

Telephone

Observations/Additional information (maximum 150 characters)

I am aware of and accept the potential penalties or withholdings that may be applied if I request a ticket refund. (Otherwise, please contact us through WhatsApp at 54 11 4940 4798)