Tickets Refund

IMPORTANT: If you wish to obtain a ticket refund due to the coronavirus pandemic, please check first our flexible changes policy to use your ticket. Check the Coronavirus Commercial Policy.

In order to request a ticket refund, before filling in the following form, please bear in mind:

• Refunds may only be requested during the term of validity of the ticket, i.e. 12 months from the date it was issued. 
• Refunds may only be processed if allowed by the purchased fare, subject, in all cases, to the corresponding penalties pursuant to the rules applicable to the relevant fare.
• If the ticket was purchased online, bear in mind that, when filling in the form, you should select the same place of residence as the one selected when purchasing the ticket.
• It is important that you accurately fill in the form with your data. Should we have any specific question, we will contact you via e-mail.

Name and Surname shown on the ticket

Ticket number to be refunded

Reservation code

6 letters only

  Add Ticket 

Flight Date

Reason for refund Reason for refund Flight cancellation or re-schedule flight Personal reasons Others

Leg / flight to be refunded

Full ticket

Purchaser complete name

Place of residence

E-Mail

Telephone

We request that you please complete the following bank details in order to be able to refund your money, in case you have any difficulty in reimbursing it in the original form of payment. We suggest copying/pasting from the information provided by the bank, in order to avoid typing errors.

Purchaser ID

Bank Name

CBU Number

Alias

Account Number

Account Type

CUIT / CUIL / CDI Number

- -

Observations/Additional information (maximum 150 characters)

I am aware of and accept the potential penalties or withholdings that may be applied if I request a ticket refund. (Otherwise, please contact us through WhatsApp at 54 11 4940 4798). In the case of tickets covered by Law 27563, refunds will not be subject to any penalty or withholding.

Place the text shown in the image.

Recharge

Accept